GETTING STARTED

1.What is involved in becoming a customer-centric organisation?
Customer-Centric Organization
We believe that what it takes for an organization to become customer-centric involves the re-orientation of its entire operating model around customers by continuously learning about its customers and the market and to know the value of its customers to their bottom line with the aim of delivering the greatest value to their customers for the least cost. Moreover, an organization needs to learn to work with customers to solve both immediate and long term issues and to focus on understanding customers’ requirements by responding effectively with products and services when being asked. The factors mentioned above can also increase customers’ satisfaction towards an organization

3.What are the main advantages to careers in selling? 
Skills are portable. In selling, the skills learnt can be adapted into mostly any markets.  The selling skills you perfect over the years can be adapted into any markets.  Just the changes with the product knowledge, one equipped with selling skills can be easily adapted to suit the market.

Challenging! Every day will be challenged with new tasks and targets. Selling career will never be the same eveyday. You are likely to be confronted with new obstacles to overcome daily and it depends highly on individual's ability to handle and cope with situations, testing the problem-solving skills to deal with the problems given. This makes the careers exciting and interesting as well.

Rewarding.  Selling can be one of the most rewarding jobs. In monetary terms, one can earn income with no income ceiling. What you get depends largely on how well-performing sales person you are. The better performing sales person, the potential of earning more commission is larger. Selling can be rewarding also in the sense of accomplishment.